I just thought I would post on a recent experience with dealing with Shaner for a throttle body!

I overnight my TB there for him to port and polish......I pay him extra to overnight it back......I was told I would have it by Friday so I could take the car away for the weekend (wanted to test the mod out)....I get it back saturday afternoon...a day late and it has some deep file marks inside......and only one side of the butterfly is done.......I call him and he offers to fix it......however I didnt want to wait and then have to put a "loaner" TB in and then switch em out again....wondering what I would get back the second time.....So I asked him what do I need to do....so I did it myself.....and looked a heck of alot better when I was done.......here is the kicker.....all I wanted was for him to refund my overnight expenses...when all was said and done...it cost me $235 + the costs of going to home depot and an auto parts store for sand paper, dremel, etc........I thought $50 (the extra I paid in overnite back and forth vs reg shipping) was fair to ask of him.......well after various emails and phone calls I finally got him on the line for him to say $50 is out of the question and he will think about what he will refund.....Well that was quite awhile ago...no return email or calls since then........so all I can say is how disappointed I am with the whole process of dealing with Mark Shaner for a Throttle body! So much for honor these days!

Sorry to hear about your problems , I have dealt with Mike several times and had been very pleased with both his service and the quality of work, and out of all the ported t-bodies, and new t-bodies we tested his made the most hp.

Sorry to hear your story.

I've been involved with Mark's products and his efforts for nearly two years and he has always been exemplary in every way.

Thanks......Yes I am quite disappointed...I hoped he would make good but I guess $50 is more important to him than a satified customer! I think reimbursing me for the overnight shipping back and forth was only fair!?

Contact JBsC5 -- he speaks very highly of Shaner and I'm sure he can help you straighten this out and get you the refund you rightly deserve.

Good luck and let us know how you do.

What does JB have to do with this transaction? This is between a vendor and a customer, I speak highly of Mark as well because he has supplied us with the highest hp producing t-body we have tested to date, but how does that help this upset customer?

Are we talking about the same guy? His name is Mark...not Mike.....I have spoken to JB already.....he was pretty pissed the way I was treated!

I know that JB speaks very highly of Mark Shaner and has repeatedly recommended his product on the various fora. When I make a recommendation, and people are disappointed with the result of my recommendation, I know that I would want to see that addressed and corrected.

When things turn out badly, it makes not only the vendor look bad, but me look bad as well.

Since I'm sure that Mark Shaner has seen some of JB's posts, I thought that perhaps JB might have more luck in resolving the issue than skidmarc has to date.

Hope that helps clarify my original suggestion.

So maybe since you speak so highly of Mr. Shaner and apparently are on good terms with him, you might try to assist skidmarc in his plight by putting in a few kind words on his behalf. I'm sure JB will be happy to do the same. With just the slightest of pressure from satisifed customers, Mr. Shaner may 'see the light' and attempt to make skidmarc another satisfied customer.

Charlie

It is Mark, I was talking to a Mike on the phone while I was typing, SORRY for the mixup. I just sent MARK an e-mail with this link, so I will see if he responds, I have probably sent 20 customers to Mark and everyone has been happy that I have heard from, I am not taking sides and I do not know if there is another side to this story or not, in this post I have heard one side and I am sure it's true, but I have no way on knowing that, the Next Day Air thing is strange though because I know of 5 people that told me he was not offering this type of turn around, but I did not hear that direct, that was from others.

Kudos to you, Carl. At least someone has made an attempt to intervene on skidmarc's behalf. Now let's see what Mr. Shaner has to say, if anything. If we hear his side of the story, we will have more information and be able to draw our own conclusions. I have been thinking about purchasing his throttle body. 'The rest of the story' will help to make up my mind.

Charlie

(Is he not a forum member?)

Thanks Charlie but I do not like anyone to feel taken advantage of, but I am drawing a conclusion from one side of the story (and as I said I have no reason to believe SM story is not true) that is why I e-mail Mark.

Thanks for the e-mail. Here's the other side.

First off, the scratches are smaller than a hair from your head. The picture I was sent to see them was blown up several sizes to see them.
To give you an idea of how large the picture had to be blown up to realy see them, heres some measurements.
The tube in the epoxy is just under 3/8" in diameter. in the picture, it is just under 2 inches in diameter. The part number on the blade is 1/8 inch tall, in the picture - 1 1/2 inches tall. I would estimate the TB in the picture would be over 3.3 foot in diameter.

Marc paid me $200 for the TB and overnight shipping back to him, NOT $235.00
On Thursday afternoon I spoke with marc and told him that his TB was not going to be ready to ship until Friday. He told me he had to have his car running Saturday, so I paid an extra $21.00 to ship it overnight - Saturday delivery. (my expense, $51.xx total)
He called me and said there were a couple of scratches. He then sent a picture so I could see them and and they were nothing. I told him the TB's are not "show polished" and none of the TB's I do have a perfect finish. I explained about the poor quality of the castings, etc.
I asured him that there was nothing wrong with the TB and that it will never be seen once it was installed.
I offered to send him a loaner TB and polish the scraches out (at my expense) and that's what we were going to do.
The next day he calls me and tells me, if I tell him how to polish the scratch out, he will polish it. He did not say one word about charging me for doing any work. He also wanted to know about polishing the outside and what he would need.
I took the time to go over everything he needed to do and everything he would need.
I gave him every tip and trick he would ever need to do a show quality polish job.

Now here's the good part!!!
He tells me he's annal about his car, and that's why he wants the inside of the TB perfect, but he carved his name on the outside of the TB in plain sight!!!

Now this took place on December 14th.
(Remember him saying he needed his car running on the 14th) 6 days latter he had still not installed the TB.
He sent me pictures and called me for more help on polishing the outside of the TB on Dec 17th and again on the 19th. At that time he had still not said anything about charging me any money or about a discounted price.
On January 4th or 5th, I got a call from marc asking me for a discount. I asked him what he wanted and he said $50 !!!
He told me that it was for his time driving 20 minutes each way to the store, and the cost of all the materials.
He felt that was fair, because it would cost me that much to send him the loaner and the shipping for both TB's.
I told him that was out of the question, and that I had already spent an extra $21 dollars on shipping, not to mention the time I spent on the phone with him teaching him how to polish.
I also told him he had never said one word about charging me anything, or we would have had no problems.
I asked him how it would be if I got his TB back and polished it, then charged him $50 for the work - he said that's different.

I will forward the e-mails to HCVONE so he can verify the information I have given and see the picture.

Thank you Mr. Shaner.

And in rebuttal skidmarc says...

Charlie

It's good to always hear both sides of the story. As a vendor myself, sometimes we come under attack by someone trying to be unfair and don't have a chance to respond. (Not that skidmarc is being unfair - I'm not judging or taking sides, just making a point about hearing both sides of the story).

Thanks to everyone for keeping this thread sane and respectful.