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#6764 - 03/31/06 12:59 PM Re: Column Lock, finally gone????
litnrod Offline
Junior Member

Registered: 12/15/05
Posts: 16
Loc: Miami, FL
Quote:
Originally posted by litnrod:
ok,

just an update on my situation...briefly...

column locked up last march. $500 later...I have a new "column lock motor".

Now they issue the new recall. So, I gather my receipts and call up GM customer service. I mean customer "deferrment" department.

I explained to them that I paid $500 to fix a problem, that now is going to be completely disenabled. Why did I fix it? I asked.

I don't know, sir. Let me put you on hold for 5 min to investigate this further.

So.....Here is the rest of the conversation.

"We started a project for you."

Here is your Confirmation number.

We cannot do anything yet, as you have not received your notice of the new recall.

When you receive it, and have the new recall performed, we can then evaluate the possibility of some reimbursement for money spent back in march.

Hopefully, this will all take place in 90 days otherwise we will have to open a new file.

Thanks.

End phone call.

So, here we go again...the great run-around I abandoned last year because I spent way too much time on the phone with these people.
Well, I finally received my notice, dated February 2006, received the end of march.

Been on the phone with them, since the part of the column lock that failed on my car was the column lock motor (a part not covered by the recall), they have to investigate...suppose to get a call today from the gm rep.

Yet, I spent $600 with repair and rental car for this, I had a "Column lock failure".

Apparently, there is more than one problem with the column lock mechanism, the harness, the motor, the plate, the alignment...now they are disabling the thing, and I am out $600.

GM hasn't admitted there is more than one problem, they claim wiring harness only.

We will see what the gm rep says this afternoon.

Anybody else have this same issue?
_________________________
If they hear you before they see you, it is loud enough.

1999 Torch Red C5 Coupe
K & N Dual Air intake, B&B Bullet, Michelin A/S Pilot Sport ZP, Black Z06 Rims

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#6765 - 05/13/06 10:03 PM Re: Column Lock, finally gone????
JWINK Offline
Member

Registered: 06/10/05
Posts: 45
Loc: brea california
Wow I must be lucky. I have had the column lock recalled twice and no one ever asked for a dime. It seized twice on me so I had no choice but to have it serviced. The most recent lock up prevented me form driving home from the office but I had it towed the next morning to a local dealer and they were really nice about it and fixed it the same day. Now it no longer locks at all but I have been stranded twice and I'm glad it can't happen again. I enjoy driving every day so I miss it when it's gone.

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#6766 - 05/17/06 11:54 AM Re: Column Lock, finally gone????
66BigBlock Offline
Junior Member

Registered: 05/05/06
Posts: 1
Loc: Marietta, GA
We have recently joined the prestigious "club" of those who had the recall work performed and last month received the "remove the key and wait 10 seconds" message. The car was towed to the nearest dealer in April, 2006, and we did not receive another recall notice to date, and were charged over $500 for the repair. The dealer advised that this "special repair" was just for 1997 vehicles, but never fully explained why.

From all that I have read on this forum, it seems that the second fix should have been performed under the new recall notice. If I am correct, I will arrange a meeting with the service manager, go over the information obtained from this forum, and then demand the money back. We still have time to object to the charge via our credit card as a backup, but I need to be sure that this is the case. Does the February, 2006, bulletin cover our repair?

Also, if the dealer won't refund our money and the credit card chargeback does not stick, has anyone considered a class action lawsuit? Are there any attorneys on this forum?

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#6767 - 05/18/06 10:15 AM Re: Column Lock, finally gone????
Smokensparks Offline
Full Throttle Member

Registered: 08/21/04
Posts: 2631
Loc: Never Never Land
Welcome to the forum! savewave

I just read the recall notice again and don't see any limit to 97s only. You may be getting ripped off.
_________________________
Dan

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#6768 - 07/14/06 01:02 PM Re: Column Lock, finally gone????
J Offline
Junior Member

Registered: 03/16/05
Posts: 28
Loc: Sacramento, CA
I have another issue, my wheel also locked up last night, called the dealer this morning and I was told the recall has already been performed on this car. It doesn't make any sence, if the recall has been done the wheel shouldn't be locking up. The service manager didn't have an answer and wants me to tow in the car and will go from there. Any suggestions?

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#6769 - 07/15/06 11:01 AM Re: Column Lock, finally gone????
Smokensparks Offline
Full Throttle Member

Registered: 08/21/04
Posts: 2631
Loc: Never Never Land
J...are you getting the remove key and wait 10 sec, or is it just locking up? I constantly got the wait message after the recall work, so they had to replace my wiring harness. Glad it didn't cost me any $. Hate dealers working on my car.
_________________________
Dan

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#6770 - 07/24/06 06:37 PM Re: Column Lock, finally gone????
J Offline
Junior Member

Registered: 03/16/05
Posts: 28
Loc: Sacramento, CA
My wheel is Locked, I tried holding the wheel to both sides while turning the key and no luck, any chance if I order the bypass it will unlock the wheel and eliminate the problem?

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#6771 - 07/24/06 11:55 PM Re: Column Lock, finally gone????
Chewy Offline
Full Throttle Member

Registered: 04/06/03
Posts: 3287
Loc: North Augusta, SC
No, the lock must be operating properly to install the bypass.

If I were you I'd get on the phone with somebody higher up the GM food chain than your dealer and ask them to explain how the recall was properly completed if your column is now locked up hammer

Once they see the problem (be patient it may take a while) get GM to pay for the tow and whatever repairs are needed to fix the original mistake (the crappy recall work, not the crappy column lock design).

Good luck savewave
_________________________
Former: Silver '01 Coupe, LeMans Blue '07 Coupe

Current: 2012 Centennial Edition GS Coupe w/3LT & NPP mods list

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#6772 - 07/25/06 09:58 AM Re: Column Lock, finally gone????
Guvnor Offline
Junior Member

Registered: 07/25/06
Posts: 9
Loc: Lancaster, PA
Wow! All I can say is me too! I'm new to this forum so I'm anxious to here what you guy's have to say. I have a 98 fairway green conv. with 21K on it. I had the column lock recall work done this April. Ever since, when I put it in gear it moves about a foot and shuts down, I get the 'remove the key and wait 10sec.' message. banghead If I remove the key and hit the lock and unlock on the key fob it starts and runs just fine. Yesterday I took it to the dealer and they want to tear the 2 doors apart and look at the left & right door modules. confused I think it's related to the column lock work. What do you guys think?

Thanks! Guv.
_________________________
Don

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#6773 - 07/25/06 10:31 AM Re: Column Lock, finally gone????
Smokensparks Offline
Full Throttle Member

Registered: 08/21/04
Posts: 2631
Loc: Never Never Land
Welcome guvnor! savewave

Like Chewy suggests, go above the dealer on the food chain if you want to resolve the problem. I actualy had a service manager tell me "it's impossible for the column to lock-up after the recall", and that was with the wait message staring him in the face.
_________________________
Dan

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#6774 - 07/26/06 12:43 PM Re: Column Lock, finally gone????
Guvnor Offline
Junior Member

Registered: 07/25/06
Posts: 9
Loc: Lancaster, PA
Thanks Smokensparks! Great website! cheers

Before I tackle the dealer at a higher level, I'm gonna' take it to MY mechanic. He is a GM schooled C5 specialist and worked at this dealership before going out on his own. I doubt if he'll charge me $90 per hr. for diagnostic work. I do have all the codes the dealer pulled from the DIC for comparison. :rolleyes:

Guv...
_________________________
Don

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#6775 - 07/26/06 03:57 PM Re: Column Lock, finally gone????
Chewy Offline
Full Throttle Member

Registered: 04/06/03
Posts: 3287
Loc: North Augusta, SC
Hey Guv,

Just FYI, on C5's you can read the DTC codes yourself

cheers
_________________________
Former: Silver '01 Coupe, LeMans Blue '07 Coupe

Current: 2012 Centennial Edition GS Coupe w/3LT & NPP mods list

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#6776 - 07/26/06 04:26 PM Re: Column Lock, finally gone????
BruceF Offline
Full Throttle Member

Registered: 11/30/00
Posts: 5320
Loc: Long Island, NY
Guvnor,
From your description I wouldn't be surprised if your problem is a theft deterrent issue. I'd suggest cleaning the key pellet and trying the other key to see if there is a difference. You might want to start another thread and post the codes to follow up.
_________________________
99 Navy Blue Metallic, black interior, 6 spd, Z51, HUD, R8C (Museum Delivery featured in the Jan 02 issue of Vette)

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#6777 - 07/29/06 10:36 AM Re: Column Lock, finally gone????
scottq60 Offline
Junior Member

Registered: 07/29/06
Posts: 5
Loc: The South
I've only had my 98 Pace Car since April. The original owner told me that the column lock recall hadn't been done yet. Neither had the seat belt recall.

Anyway, this past Tuesday, I got the "remove key and wait 10 seconds" message. Luckily the car is in my basement garage. I went to the local GM dealer and made an appointment for next Thursday to have both recalls performed. When I went back home, I tried my spare ignition key and did not receive the error.

I was going to order the CLB kit from Corvettes of Houston, but they don't take DISCOVER. I guess I can just send them a money order...

Should I get the recalls done or just cancel my appt. and do the CLB myself?

Thanks!
Scott
_________________________
98 Indy Pace Car Corvette Convertible
LS-1/auto
No mods yet...just bought April 06
21k actual miles

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#6778 - 07/29/06 11:29 AM Re: Column Lock, finally gone????
Chewy Offline
Full Throttle Member

Registered: 04/06/03
Posts: 3287
Loc: North Augusta, SC
Welcome Scott cheers
_________________________
Former: Silver '01 Coupe, LeMans Blue '07 Coupe

Current: 2012 Centennial Edition GS Coupe w/3LT & NPP mods list

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